What payment methods do you accept?
We accept Apple Pay, Visa, Mastercard and American Express.
Is entering my credit card information safe with you guys?
Yes, 100%. No card information is ever saved at Evergreen Journals and it remains the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party payment processors.
We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry-standard 128 Bit SSL encryption to protect your private data. Evergreen Journals does NOT keep credit card information on record.
Why is there an international processing fee on my credit card statement?
Evergreen Journals is a Canadian operated company based in Toronto, Canada with our shipping facility in the United States. Therefore, your credit card company or bank might charge you an international transaction fee of $1-$10 USD that might even display as if it was charged by Evergreen Journals. This fee is not charged by us as it is charged directly by your bank, due to your purchase being placed outside of your country of origin.
This fee is not refundable by us, as this fee is not charged by Evergreen Journals. If you have any questions regarding this fee, please contact your credit card provider.
Why isn't my payment going through?
Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (street number and name, city, state, and zip code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.